CUSTOM ORDER POLICY

At Acydni Apparel, every custom piece is made with care and attention to detail. To ensure a smooth process for both you and our team, please review the following custom order policy:

1. Design & Approval

Please email us at acydniclothing@gmail.com. 

    •    All custom orders begin with a consultation to confirm design, size, and material details.

    •    A digital mockup will be provided for review. Once approved, no further changes can be made.

2. Payment

    •    A 50% non-refundable deposit is required to begin production.

    •    The remaining balance must be paid before or at pickup or before shipping.

    •    Accepted payments: Zelle, Cash App, Apple Pay, Cash, and Debit Card.

3. Production Timeline

    •    Standard production takes 2–4 weeks, depending on complexity and order volume.

    •    Rush orders may be available for an additional fee.

4. Shipping & Delivery

    •    Customers are responsible for shipping costs unless otherwise stated.

    •    Acydni Apparel is not liable for carrier delays or damages once an order is shipped.

5. Refunds & Exchanges

    •    All custom orders are final sale and non-refundable once production begins.

    •    Alterations may be offered for free.

6. Cancellations

    •    Orders canceled within 24 hours of payment may be refunded (minus processing fees).

    •    After 24 hours, deposits are non-refundable.

7. Quality Check

    •    Every piece is inspected before delivery.

    •    Customers must report any issues within 48 hours of receiving their order.

By placing a custom order, you acknowledge and agree to the terms outlined above.